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Shipping & Returns

Shipping

140-freeshipping.pngMost items ship within 2-3 business days - usually within 24 hours of payment.  However, on rare occassions we run out of stock on hand or other factors may make an item unavailable. We will contact you if an out of stock situation arises and either offer a full refund at that time or we will provide details as to when the item(s) purchased will be back in stock. We will notify buyers of "pre-order" items and give an estimate for when the will be in stock and ready to ship.

We currently ship to US Addresses only. The pricing shown does not inlcude Hawaii, Alaska, US Territories or Military Addresses (APO/FPO/DPO). Please contact us for a quote to these other destinations. Some items cannot be shipped to these locations. Please inquire before making your purchases.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound (except small items under 13 oz. shipping via USPS First Class Mail). Most small goods will ship via USPS. Other larger items like desktop humidors will ship UPS or FedEx. Very large items like display humidors and furniture type humidors, depending on weight, will ship by freight method. Please provide a good daytime phone number for items that ship freight as the number is required by the freight company to arrange delivery.

Returns Policy

You may return most new, unopened (still in original package with all associated materials and documents) items within 30 days of delivery for a refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect item). Other returns will be made at the customer's expense and will incur a 15% restocking fee. When returning an item, we encourage you to obtain insurance or at a minimum a tracking number for the shipment.

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply email us at support@humidorpros.com and we will provide instructions and issue a Return Merchandise Authorization (RMA) number for your return. The RMA must be included with your return. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you have any questions about our shipping and return policies, please contact us at support@humidorpros.com.